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Alienware Warranty & Return Issues

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Hey my tech said it has to be approved via manager and now awaiting finance dept approval. Hoping I hear Monday and rep make laptop specs offer as there is no m17xr2 and no outlet here in Aus I guess it will be a m18x?? I have a 940xm so I guess it will be a 2960xm?

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It's approved :) now waiting on email with specs. Thanks for listening everyone on a sad note my R2 won't turn on now and will be missed :(

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Congrats man, hope you get a nice replacement M18x. Make sure you ask for 580M SLi since the 6990s + current revision motherboard have cold boot overheating issues.

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Thanks excited about having a working laptop again (iPad2 is just too small) I assume with my current spec I will receive top end m18x :) only missing bluray burner & RGB screen

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I was just offered a R3 and have put in a facts for a m18x

Specs Offered m17xR3

1920x1080 120Hz LCD & 3D Glasses

580m GTX

2860 CPU

8Gb Ram

750GB Raid 0 HDD

Still waiting to find out :(

Edited by DanXbix

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Yeah its the top specs offered here in AUS with a RRP $4128 while i appreciate it i really want a Dual GPU setup as i had before and to me the 3D LCD on a laptop is really not necessary on such a small screen. The rep handling the replacement has sent an email stating they are checking specs with tech support but this wait is killing me lol

I have never felt so stressed about a @&%$ laptop

who actually chooses specs? is it the person ringing to say replacement is approved?

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WooHoo!!!! got specs

M18x

2960xm CPU

8gb 1600mhz Ram

580m GTX SLI

750gb x2 Raid 0

1920x1080 LCD

Sweet config :)

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WooHoo!!!! got specs

M18x

2960xm CPU

8gb 1600mhz Ram

580m GTX SLI

750gb x2 Raid 0

1920x1080 LCD

Sweet config :)

Wow those are amazing specs, congrats buddy! Looking forward to some benchmarks.

Sent from my GT-N7000 using Tapatalk

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woohoo excited dell once again is great in my books lol now to change my sign

Update: Build Complete will be here next week :)

Edited by DanXbix

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Well aw sent a new mb and proc, 2820. Still flickers like a modified on hd3000... ugh. Calling back and asking for 2860...

Sent from my DROIDX using Tapatalk

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A single experience so far. The right ALT key was acting funny on the m18x. I called the hotline and requested a new keyboard. They want to send a technicial, I refused. Asked for the keyboard only. They sent me a new KB right away and it came next morning. No bullshit questions, no nothing. That was quite impressive I must say. (BTW, if I only knew that the 2-pipe HS cannot be ordered for DYI installation, I'd actually request a technician to install both, the KB and that goddamn heatsink...)

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Well my saga continues eta of 30/11/11 and still hasn't shipped according to online status. M14x ordered 1 week later has been built and shipped lol

Update: for anyone who has a order at build complete stage sometimes they forget to scan so it updates status. Mine just went from build complete to arrived in AUS after 5days.

Edited by DanXbix

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Ive been trying to sort out issues with my gtx 675m since the middle of this year but they refuse to replace the card. Im having continuous throttling and heat issues.

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Dear All, I bought by Alienware m17x r4 from Dell.nl this november 2012 (680m 2800euro), It accidently slid of my bed, and the lcd broke.., Its very sad to see such a beauty with a broken screen, I didnt purchase any extended guaranty or insurance, but do you still think there is a chance / way that the warranty might cover this ?

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warranty would not cover it, since it's your error that caused the problem. On the bright side- screens aren't very expensive and pretty easy to swap.

  • Thumbs Up 1

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Costa Rica for Alienware support. Every time. Dell extended Warranty Department in India Will mislead you and try get the calls and say there the Alienware Department, 2 months to get my system fixed till I got the real Department in Costa Rica.In 3 Days I had new system.

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Quick newbie questions: Can I buy CC for a dell refurbished M18x r2? It is now having 1 year normal warranty till 11/2014

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I remember when I called about my issues with my m17xr3, it's as if they don't know their own systems.

I recall when talking to one of the dell tech support representatives, they didn't even know that the alienware had replaceable parts. :U

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Can I know what is the maximum warranty period that you can extend on a specific notebook ??

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I've had a 4 year warranty on some Dell systems. I requested a warranty extension online and had to answer a few questions by phone, but was able to do it. There were multiple machines and it was for a large corporation so risk vs reward for them might have been good enough to extend them. I know they will work on systems not under warranty for a price, but for only system under 5 years old. Anything under that and they won't touch it. As for laptops I have never been able to get anything but a 2 year warranty on batteries. They just accept the fact they will wear down after use.

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I tried to order a warranty extension through Dell distributor. Received confirmation that everything is ready, but do not see on the site changes to the Dell warranty. maybe someone can tell what I do next?

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