paintballa95 Posted October 18, 2011 Share Posted October 18, 2011 I bought this laptop july 3rd and recieved it july 20th. the graphics cards in it stopped reading july 31st. i was told to do a factory reset by dell support and it didnt fix anything. i cant install drivers because no hardware found, i cant install vbios because no hardware found. in my bios it says my graphics cards are not detected. ive contacted dell for months but since i left for iraq august 1st and have been here since then, they really havent shown any support at all. Has anyone had this problem and fixed it? i would love to use my computer that i spent 3 grand on(dell built it for me) on actual computer games. But the intel hd family bs doesnt cut it at all. If anyone could help me, id really appreciate it. Thanks. Link to comment Share on other sites More sharing options...
Founder Michael Posted October 18, 2011 Founder Share Posted October 18, 2011 might be a stupid question but - did you try to switch to the dedicated graphics ? (FN + F7) Link to comment Share on other sites More sharing options...
paintballa95 Posted October 18, 2011 Author Share Posted October 18, 2011 might be a stupid question but - did you try to switch to the dedicated graphics ? (FN + F7)Yes, it says it does it but i have to restart. i then restart and nothing changes. still shows intel hd under device manager display adapters and still never turns anything on. im always connected to the power supply because well im deployed. i cant really take it anywhere. Link to comment Share on other sites More sharing options...
mw86 Posted October 18, 2011 Share Posted October 18, 2011 maybe try updating the Intel graphics driver maybe some of the switching is involved with the intel driver too... Link to comment Share on other sites More sharing options...
paintballa95 Posted October 18, 2011 Author Share Posted October 18, 2011 i wish that had worked. Did that already too. everything is up to date. The problem is either the graphics cards are fucked, they arent talking to the mother board, or which would be an obvious but no way around. There arent any drivers on the computer for the graphics cards. But even without the drivers itd still say they were there, whther it be on the computer or in the bios. But i cant install drivers because they cant find any hardware. i cant install vbios because it cant find the hardware. So there fore its a useless road to try and travel down. Looks as though im just going to have to wait till i get back and send it in. Link to comment Share on other sites More sharing options...
paintballa95 Posted October 18, 2011 Author Share Posted October 18, 2011 If i didnt tell you my computer had dual 1.5 460s in it. no one would ever know because nothing shows it. it used to everywhere but since they stopped being detected. just says intel hd family bs. Link to comment Share on other sites More sharing options...
Founder Brian Posted October 18, 2011 Founder Share Posted October 18, 2011 (edited) It's definitely stuck in integrated mode. I'm guessing you already reset the system bios right? (pull out battery, hold power button for 10 secs). I had this happen to me once and had to run driver sweeper after removing the Intel driver, rebooted, reinstalled Intel driver and then did the FN+F7 bit. If none of this works, you can escalate your case to Dell, I'll get a link for you in a little bit and edit this post.Edit: Sorry it took so long, had some work to do today, here you go: https://support.dell.com/support/topics/global.aspx/support/dellcare/outstanding_issues_care?c=us&l=en&s=gen Edited October 19, 2011 by Brian 1 Link to comment Share on other sites More sharing options...
paintballa95 Posted October 19, 2011 Author Share Posted October 19, 2011 ill give it a shot. when u say reboot do u mean another factory reset? or just restart. i did the bios reset. and im just making sure. im not 100% new to computers im just making sure u mean restart and not reset. i hope it doesnt lock my computer out when i erase the only video driver thats working. my main question is. if it were stuck in integrated mode. wouldnt it still show the graphics cards in my bios? all it says is not detected. i mean i did a full factory reset, even deleted the C: when i rebooted from the disc. wiped the whole computer so it was like brand new. and then reinstalled everything from the alienware disc even though it left out a bunch of alienware stuff. but as far as drivers, everything installed except the nvidia drivers because everytime i tried it said cannot find compatible hardware, and says the same thing when i try to do a vbios update. Link to comment Share on other sites More sharing options...
Founder Michael Posted October 19, 2011 Founder Share Posted October 19, 2011 No, the way it works is that the computer actually disables either the integrated or the descrete video cards according to your choosing and even the bios can't see the other cards. Link to comment Share on other sites More sharing options...
paintballa95 Posted October 19, 2011 Author Share Posted October 19, 2011 tried and got nothing. i uninstalled the hd graphics family. i tried using driver sweeper but it wouldnt show the hd 3000 driver. so i went uninstall programs and uninstalled intel hd graphics driver. i had to reset my computer it was all safe mode on me. tried installing the nvidia drivers, still nothing. did the fn f7 and restart still nothing. reinstalled the vga video adapter and nothing, changed that out for the hd graphics family, then tried it all again and still nothing. now im running on the intel again, and still no nvidia help. it wont let me install the nividia drivers and every time i had to reset i went to bios and beside descrete it said not detected. So what now? i guess try and get dell again... Link to comment Share on other sites More sharing options...
Founder Michael Posted October 19, 2011 Founder Share Posted October 19, 2011 try to uninstall and reinstall the OSD package before you contact Dell.. Link to comment Share on other sites More sharing options...
paintballa95 Posted October 20, 2011 Author Share Posted October 20, 2011 negative. still did 100% of nothing. I tried removing all the drivers. and reinstalling them in the correct orders and still nothing. and even when i uninstall my intel sandy bridge 3000 gay shit it still shows it in my bios. but it has yet to show my nvidia geforce gtx 460s, it used to show them when i first got the laptop but once they stopped being detected. all it says now in the spots on my bios is not detected. And everytime i fn f7 i restart and still nothing and still cant install the nvidia drivers. and when i go to devvice manager and try to install the drivers it still cant find the hardware. which is what the driver install from dell for the nvidia 460s says everytime. Link to comment Share on other sites More sharing options...
Jimbo Posted October 20, 2011 Share Posted October 20, 2011 Been following this thread, just had to say it sucks major balls that dell won't help you out because you're deployed OS, You've clearly ruled out 99.9% of non hardware related possibilities. I don't even have the Rah Rah USA attitude (being from AUS ) but dell ignoring serving soldiers like this is total BS. Link to comment Share on other sites More sharing options...
Founder Brian Posted October 20, 2011 Founder Share Posted October 20, 2011 I think DR650SE managed to get his serviced when he was in Iraq, I'll PM him to ask. Link to comment Share on other sites More sharing options...
mw86 Posted October 20, 2011 Share Posted October 20, 2011 I'm so sorry your going through this much trouble on this... everyone here is right when they say you won't see nvidia in bios until the system successfully enables them and disables the intel gpu... then Nvidia shows in bios... then in windows if tyhe driver is not installed you would see no intel gpu anymore in device manager but instead two gpus listed a generic vga adapter... then install the nvidia drivers restart and the device manager will say nvidia... normally that is all that is involved... so I much agree with you and everyone else here that the system is malfunctioning... also you could try reseating the gpus and their sli cable... but best to get Dell to fix it so they are responsible. Perhaps during travel something is lose... either way Dell should be responsible... they have dell centers all over the world. Goodluck were are all hoping for the best. Link to comment Share on other sites More sharing options...
paintballa95 Posted October 21, 2011 Author Share Posted October 21, 2011 Thanks guys, i really appreciate the help. i bought the entire laptop to have something to do while i was here and play games and then it breaks the day before i left. spending 3000 dollars on a laptop to get broken like this yeah. it beyond angers me. Im hoping when i get back to the states dell will actually help me. One can only hope though. Thanks for all the help guys!! Link to comment Share on other sites More sharing options...
mw86 Posted October 21, 2011 Share Posted October 21, 2011 Thanks guys, i really appreciate the help. i bought the entire laptop to have something to do while i was here and play games and then it breaks the day before i left. spending 3000 dollars on a laptop to get broken like this yeah. it beyond angers me. Im hoping when i get back to the states dell will actually help me. One can only hope though. Thanks for all the help guys!!Okay I hope for the best for you it sucks this is happening. Link to comment Share on other sites More sharing options...
Jimbo Posted October 21, 2011 Share Posted October 21, 2011 I know it's no consolation compared to your dedicated cards, but the intel igpu is remarkably effective, fallout 3/MW2 etc run at almost max settings on 1080p smoothly, depending on what you've got available that might help you make it through. 1 Link to comment Share on other sites More sharing options...
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