International service is quite bad, let me tell you my story. I live in Mexico and decided to buy a Y510p as a gaming laptop, after using it for a while I found some problems with the trackpad and WiFi reception. Since the laptop was brand new I called customer support hoping that they would replace the defective parts. Upon calling repeatedly a guy with an accent from South America answered the phone and insisted I gave him my address, telephone, laptop serial number and several other things before even asking what my problem was. Troubleshooting with him was basically rebooting the laptop and hoping for the best, the guy clearly had no idea what he was doing. To make matters worse the call ended abruptly and upon dialing again another south american guy answered and refused to help or reconnect me until I gave him all the info I had previously told the first guy. This second man essentially instructed me to clean with a dry cloth the trackpad to fix it getting stuck upon clicking, not responding and moving the mouse randomly and told me it was normal behavior of the laptop to drop the WiFi connection every 10 minutes. It appears to me that they are told to find any excuse possible to not offer the free repairs the guarantee gives the user. I have no intention of contacting customer support again.