Many people here saying they receive great service from Alienware is primarily because many of the forum users are based in the USA and the UK. I've lived in China for 17 years and now I'm in the UK. The service here in the UK is fantastic and is truly what everyone preaches in these forums. They are very helpful and persistent in solving your issues, as long as you have warranty. In China, however, it was absolutely disgusting. I cannot begin to explain how awful the service is there. They broke more of my laptop than they fixed and they tried to charge me for most of it. I am speaking truthfully and not out of spite; do not attempt to get them to fix your machine unless you have no other option. There is a very realistic chance they will end up screwing it up, which is what happened to me multiple times in just one month. I can't say anything about Clevo service as I don't know enough about it. Just something to keep in mind. Both Clevo and Alienware have the biggest bang, how much buck you want to shell out is up to you. Things like aesthetics and build quality are subjective and possibly best to make your own decisions in those regards.