I might be bringing this post back from the dead, but I would say Clevo. I might be biased since I've never owned a Dell or Alienware. Personally I'm not into the flashy cool factor exterior. Owning two Branded Clevos (Sager) 8790 and the NP9570, I can say the build quality has come a long way. I opted for a real desktop replacement solution. As for customer's support they always replied to all my concerns in prompt fashion. I've used my models typically for gaming and video/photo editing. I would say from where I live, when people think of Alienware they think of premium hardware the crème dela crème of gaming devices more of a "status" item. I love it when I whip out my non flashy Clevo/Sager and they ask me, "what kind of Notebook is that?" I would have a big grin on my face knowingly how more powerful my machine is compared to the "celebrity". Enough with my stories.. You can definitely see the price difference between the refurbished and new between the Alienware. I would always buy new. That's just me.. I read you prefer the exterior aesthetics (looks) so the Alienware definitely has an edge for you. If the price is within your budget then Alienware would be great for you.