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Radeon HD6990M fail without a cause


Ezio21

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Hello,

I was playing some games and my GPU's were on 50-60% load, it wasn't demanding game. However the game paused and image split to two parts and stuck. I've done a reset and aftert that I've found Windows displaying only solid color image like pink or green and not booting. I've reinstalled the Windows and everything was working fine until I've installed the GPU drivers. After that and entering game the card failed and displayed solid color screen again.

I've removed primary card and replaced it with secondary HD6990M, it's working fine now. However I need to fix the second one. Because of the symptoms I assume that the gpu itself isn't damaged, it could be it's VRAM because it fails only when entering 3D mode. My friend can replace the VRAM but I need to sure. Do You think that diagnosis is correct? I could try also VRAM tester on generic driver, will it work?

Regards

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  • 2 weeks later...

Do you know if the temps were the same before and after switching the gpus? Perhaps it was just overheating? Installed as the second card are you still getting the issues and what in general are temps like in the game. Does seem like a hardware issue since it's repeated after clean windows install and fresh driver installed.

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Hello,

Many thanks for the answers guys.

My friend can reflow whole card, he has a lot of specialistic devices to do this. Do you think that this will fix the card permanently or just temporarily? IMHO tandem of 6990M is more than enough for any video game available so I don't want to upgrade it to 7970M yet if I could fix this card.

Waiting for your answer.

Regards

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Hello,

Many thanks for the answers guys.

My friend can reflow whole card, he has a lot of specialistic devices to do this. Do you think that this will fix the card permanently or just temporarily? IMHO tandem of 6990M is more than enough for any video game available so I don't want to upgrade it to 7970M yet if I could fix this card.

Waiting for your answer.

Regards

The fix will be permanent.

Also it's usually the core BGA that fails, so you could just have that reflowed to save time.

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  • 2 weeks later...

Hello,

I've managed run GPU diagnostic program on the damaged card. Video memory is damaged at position 512 (probably third memory unit, that's why card is working on generic driver that is mapping 256-512MB of memory). I will replace damaged GDDR5 module in next week and tell You the result. If You have any advices then tell me. Thanks for the help.

Regards

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You can use VMTCE, however it will only test up to 512MB of memory running outside of windows. If You can run the windows version on AMD driver then You can test all the memory.

I used Alienware built-in diagnostic program. Just hit F12 when booting and choose diagnostics->Video. You can even test each gpu fan separately! Awesome tool.

Regards

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In regards to the memory error location, I highly suspect that the error is due to a damaged BGA connection at the GPU core from the GPU core to the memory chip. Again, I suspect that the chip itself is fine. Actual chip failure is extremely rare.

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Hello,

Yes I suppose that too but GDDR5 chips are cheap and reflow service is much more expensive than the chip itself so I will replace it too, better safe than sorry ;)

I will also repaste both gpus with Zalman STG-2 thermal paste, great price/quality value. i7-2920XM (ES2) @ 4.0 GHz is running on it and it's cold.

Regards

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  • 5 weeks later...
  • 3 weeks later...

i have one solution that has fixed every single dead graphics card, you take off the graphics card heatsink, on every memory chip and also on the core, take a piece of tin foil and fold it nicely so when you place it on top of the memory chip/ core it doesnt stick out, then apply thermal paste both between the tinfoil and the heatsink, between the tinfoil and the core/memory chip and also within the tinfoil. now you need to screw the heatsink back on. when you do this, make sure it is a little extra tight. I found this to be always able to fix the graphics card and a permanent fix as long as you dont shake the laptop/graphics card/desktop so much that the screws eventually loosen up. or else you need to retighten the heatsink or you can make the layer of tinfoil thicker. hope this fixes your problem. I have done this on gtx 260m, gtx 280m, 8400gs, gt 9500gt, gtx 680, gtx 780, 8800gt

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