I would have to agree that MSI has worse after sales support on two grounds: 1) They do not pro actively publish upgraded drivers and firmware on their web sites 2) When contacted for support they seem slow to provide support and usually end up doing something that doesn't help In my experience I'd put them behind: Dell, HP, Sony, Toshiba & Acer My recent experience comes from an MSI GT680 gaming laptop that cost over $2200 Australian. I was having issues with the Blu Ray combo not liking some blank DVD media and either taking a long time to recognise it or thinking it was an audio CD. I could see from the Internet that there was an update to fix this in the TSST drive I have. The problem was that TSST does not provide firmware directly to end users and MSI did not have the update on their web site. I opened several support cases with MSI. In the end they just sent me the same firmware I had. They simply did not seem to even try to contact TSST. I'm guessing that they probably didn't want to pay for the update. My only option now is to try and find someone with the right model Sony Vaio who would be happy for me to put my Blu Ray combo in their laptop to flash it. I'll never buy another MSI device.