Ive had ALOT of experience with this. YES YOU SHOULD ABSOLUETLY ASK FOR A REPLACEMENT and you could probably get a few upgrade or two out of this. I had my M15x replaced with an M18X R2 went from the 820QM processor to the 3920XM and from the AMD 5970 (or whatever it was) to AMD 7970 in cross fire. I had a very unique situation that lasted 6 months and Im a premier member through my university so I was really able to negotiate more then most would. This is what you need to do. Document EVERYTHING, if you have the concierge service use it, or sign up for the 30 day free trial, or if you have tech team call them, if you only have basic outsourced service thats ok, JUST BE COURTEOUS and tell them everything thats happened and firmly but politely tell them how frustrating it has been. AGAIN be courteous they are willing to help but not if you piss them off too. Ask for your case to be escalated to a special department request an Advanced Resolution Specialist, if you happen to also be an MPP member your even luckier cuz you'll get to ask for a MPP Executive Escalations Specialist in the Commercial Escalations Operations Deptment, They are they highest level and do not need to have exchanges or upgrade requests approved by anyone. The Tech Team and Concierge people should be familiar with these departments, but first line outsourced help probably has never heard of them so you'll need to politely ask for a supervisor when you speak to them, and ask the supervisor to escalate it.