Have just been through about 6 months of grief with my relatively new GT70, windows 8 was blue screening with all sorts of fault codes from day 1, however since the auto recovery process for windows 8 is pretty decent I was just putting up with it thinking it was the OS. Then the HDD died, it then took two weeks to replace it then finally last week after many many rounds of wiping, removing hardware etc, it turned out to be a faulty memory module causing the BSOD's. Let me just say their support is pretty average - no frills and you don't always get consistent instructions - you have to do most of the leg work and heaven help you if you're not tech savvy. But the laptop was pretty cheap and it's performance is brilliant, so now that the hardware issues are sorted I'm pretty happy with it, I doubt it's common to have this many problems with their stuff, it was probably just back luck and got landed with a faulty part - they can't rightly quality check every aspect of every system.