Thiago Pacheco

well arent u supposed to send ur laptop back? i mean if dell gave u a new replacement laptop , they should be asking for ur old one i guess did you pay for ur replacement laptop?

Thank you for the answer, and yes, bad language would only make it worse, im always very polite and pacient. i did use the word fight but me and the person who answered me on the phone had a very friendly conversation. And to set all this replacement thing i did have to talk with a manager who took care of it more properly. i will wait, and if there is no answer ill be calling the same manager as i have his information. if i get a no, guess ill have to take it to the BBB, so is the BBB itself very slow or does the problem get solved efficiently?

Hi guys, so i called dell yesterday and after few hours of fight over the phone, they finally accepted on asking for a replacement machine. They said that they would first send the case to the correct part of dell that takes care of it and that they would study my case and that they would say no or yes if the replacement will be given to me or not. They said it would take a week. So, was this the same process way with you? When did they get to ask if you wanted upgrades, or were they just given to you? what about your nameplate, did you get one with your name as in your first alienware laptop, or no? thanks for the answers, oh and how are your replacement refurbs going?

Hi guys, there has been a while. So i got my laptop today from dell after 10days, and sadly as expect it did not work=D Same problem, one of the video cards is not seen, sudden restarts. Im gonna call dell again off course, but now im going to ask for a replacement with upgrades. How should i ask for upgrades? How far with the upgrades should i ask for? What if i wait for the kepler/ivy m18x and ask them to give one to me, do you think that would be possible? Please, if possible, include in your answer your own experience when asking for upgrades and what they gave you. Thank you!

Just updating my status... tech came yesterday with new motherboard, keyboard and video card and after few hours replacing parts, we boot it up and it still doesnt recognize both video cards, stereo now doesnt work and my computer now crashes every 5 minutes! then, after calling dell from the technichian phone, im shipping it to dell tuesday... which i have very low expectations with =D hoppefully i can get a new laptop or a reffund... i also want to thank the forum for the replys, ill update this as soon as i get any news

thank you for the answer, for how long did you have this refurb? is it working well? what upgrade did you get? i understand that the refurb will not be very likely to happen, which is okay... i just want my machine working, new tech comming this week for dell second try...

I do am brazilian but i live in the usa as a exchange student thanks for the replys, i appreciate them, ill update this thread as soon as the other technichian does his thing again.

Hello, after a lot of research over which laptop i should buy for college, i picked the m18x from alienware, its outstanding design and great performance wouldnt make me get away from it. The, i got it right before christhmas, working just fine with its i7-2.2ghz, dual 580ms, 4gb of ram and 500gb hard drive. After 2 great month playing mw3, skyrim on ultra, the problems started, my laptoop wouldnt boot up with sli turned on, but it would work with sli off, after trying new drivers and reinstalling windows i gave up and called dell. I had very good attendment from them and they told me a technician would come and swap motherboard+both video cards for refurbished ones, and so they did. The technichian came to my house, did all he was supposed to do and when we boot it up, BAM, one of the video cards shows "code 43", we tried everything to fix it, the technician called dell for support but nothing worked until he gave up and told me to call dell. I did call dell yesterday and the told me they will send again, another technichian to swap video cards and motherboard... right now my expectations are very low with those new refurbished parts comming, and i would like to ask which would be the most effective way on getting a reffund out of my laptop if this technician fails too, which i think he will... i dont want to send my laptop to dell based on the feedback i had from othe alienware users... please help me, im really looking over a reffund now and i know that dell has 3 chances to try to fix it until i can ask for this reffund, i would just like to know how it works with more details, who i call etc... thank you