Hello All, I am not sure if this is a good thing or a bad thing, but here's the story: I ordered and received an Alienware 18, Fully Loaded (4930MX, 780SLI, Quad 256GB SSD Raid, 32 GB, Win8) just before December this year (Build Date Dec 7). I did not really get a chance to "use" the laptop for a month or so after ordering. As soon as I did, I immediately noticed the performance issues - especially with the overclocking. Spoke to Alienware Tech's, and they tried for about 2 hours to overclock this for me (which now I realize was pointless). As they were trying, I noticed them downclock 3/4 cores to 36x, and bring one to 43, 44, and 45x, then run Prime95 on ONE core. They still couldn't touch the advertised speed on one core. Of Course I inquired about their one core crock of BS, and asked them if they ordered a car with leather seats, and it came with one leather seat, would they accept it? Engineering contacted me a few days later, saying they "Did not have a fix at this time, but were working on it." Gave them the benefit of the doubt and waited a month and a half. Called again, basically was told still not possible. Asked why I paid $500 for an upgrade to a 4930MX. They said "well what do we need to give to compensate you for this not preforming?" I replied a refund for the $500 upgrade as either cheque or "Dell Store" credit. The guy actually laughed and said "There is no chance of that happening, I was thinking more along the lines of a mouse pad, and since you have had the laptop more than 21 days, it is not returnable, so should I ship a mouse pad?." Hung up instantly before I got ignorant and vulgar. Next morning March 10th I think, I filed a complaint with the Better Business Bureau regarding this information, of this being advertised as "Overclocked to 4.3Ghz" and not "3.0 Ghz, with the possibility of 4.3Ghz when our engineers around to fixing it" My requests when filing the complaint were any of: a) Credit for upgrade b)Fix it c)Letter stating that this will be fixed. Also, aside from that, I requested Dell remove the "False Advertising off the website." Just received call from Dell Customer Resolution/Relations, and here is what I got: "At this time, Dell Engineers have been informed of this issue. It has been brought to our attention before. We are not sure if or when this problem may be resolved. Even though you have had the laptop for over 21 days, we will allow you to return the laptop for a full refund, minus the Dell Promotional Card that you received when you purchased this laptop. As for the website, that is a sales issue and it has been forwarded. and blah blah blah blah blah." Spec price on this machine was 5100 on Dell's website and with Loyalty Bonus's and Discounts, I paid under 50% of that price. So I'm up in arms what to do, as I cant really complain about the price for performance issue. I think I will wait it out. I was not really expecting that as an answer, was more hoping for the fix it or letter deal, so we could all have some hope/insight. But, if they are offering to let me return the Laptop after 3+ months, rather than any of my requests, and lose a 10 year customer, I don't think they anticipate on fixing the problems. So, that being said, anyone who wishes to not deal with the headache, I'd suggest filing a complaint with the BBB and returning the laptop. If you would like a copy of the letter I wrote to get this out of them, feel free to ask. Sorry for the long schpeel as a "first post" but I thought I would let everyone know. Bird