onetel_comms

Hi All, I recently bought a Dell Alienware M15x laptop. I thought it would be a good idea to do a full re-install of the OS as the laptop was previously used. After the re-install the lights on my laptop stopped working. After a bit of research I found this is a common problem with the Alienware laptops and its not an easy or quick fix. I tried what the DELL website says to do by downloading the latest drivers and doing the re-install again but no joy! I then contacted DELL support who advised due to the wrong firmware being applied, my motherboard was now corrupted and will need replacing for which they wanted close to £400. My issue is I used the resource CD that comes with the laptop from DELL to do the re-install. The CD's only purpose is for that very reason, to provide all the drivers needed after a re-install. If this is a known problem, why is DELL providing these CD's with the laptops? surely there's a legal case to made somewhere in this?? I can't afford to spend another £400 on a new motherboard so I am hoping someone on these forums has come accross this issue before and managed to resolve it. If so I would be immensely grateful if you could post how it was fixed. If I cant fix this issue I will have to sell the laptop as spares or repairs and only get back a fraction of what I paid. I will also NEVER buy from DELL again!!! Looking forward to any response!!!! PLEASE HELP!!!!! Please see the error messages I am getting below: Error reads: Error 2: Error reads: AlienFX Test: PLEASE HELP!!!!!