Jump to content

Customer Complaints


Recommended Posts

What's your company's process in handing customer complaints? Do you have an investigation team that helps in identifying the root cause and coming up with a solution to address the concerns? We're planning to add an additional department for all our customer issues coz the volume of complaints are getting higher now and our sales and marketing team is already exhausted handling all types of client inquiries. But before we finally decide for a new department, we also want to consider other possible procedures that other companies are practicing. So please feel free to drop your suggestions or whatever related inputs you want to add. Thanks.

Edited by Cailley06
Link to comment
Share on other sites

  • 1 month later...

In my previous company, we even had a team we called QA Champions. These are members of different teams for example, 1 from HR, 1 from accounting, 1 from ops, 1 from production, 1 from sale ... etc. and once a month they conduct QA checks. So, aside from our QA team, we also had informal QA marshals. These marshals make recommendations based on what they observe.

 

Anyway, I was told that there is now a complaint handling software. Not exactly what I had in mind, but its a start. If we are able to monitor complaints logged and make sure to see them through, that is a lot of good for the business. 

Link to comment
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

×
×
  • Create New...

Important Information

By using this site, you agree to our Terms of Use. We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.