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  1. First I would like to say ive been roaming this forum for a short time now and it is a wonderful place a great deal better then other forums that shall not be named *cough* NBR *cough*. Never the less I thought I would post this to tell people about Alienware's Warranty. My story begins with a m17x R1 I received it for a gift and like any self respecting gamer I was excited to say the least. The specs on the laptop were a core 2 duo t9600 @ 2.8. 5400 RPM hard drive a Nvidia 260m and a 1920X1200 LCD Screen 4gigs of RAM. Well to save me from typing a whole five pages of info it was giving me problems from the day I received it. Locking up during game play just not a good experience for my first alienware. Luckily I bought a Warranty the day I received it and called Alienware and they sent out a tech to replace the mobo and Video Card and problems still arose. So after reading and rereading my Warranty I found a clause that states that if a tech has been sent to your house more then twice and your PC has been sent to a depot to be fixed and still has issues you are to be issues a replacement (This is not how it was written just in non lawyer speak lol ). As I told alienware this they soon agreed and sent me a replacement A M17x R2 with the specs of a Core I7 920XM @ 2.0 - 3.2 Turbo a 7200 HDD a AMD 5870 HD and a 1920X1200 RGB screen Nebula Red. I thought wow alienware isent so bad they gave me a huge upgrade well three months past with no issues at all and then a BIOS update came along and as I started to flash mid flash my computer powers off. Anyone in tech knows it is not a good thing I tried to turn it back on and not to my surprise the BIOS chip wasn't working properly. Called Dell they sent a Tech with a replacement for everything Mobo, video card, HDD, RAM you name it. After it would not boot up (bad mobo) The tech told me a little secret since Dell and alienware a now one and the same alienware call centers are no more unless you can get the one in Costa Rica. This is the only call center thet "Alienware" has that is purely for Alienware laptops not XPS or any other computer. The tech told me how they will go to the ends of the earth to please you. I did not want to go through another month of not having a laptop like I did with my R1 so I called the number and spoke to the gentlemen the tech told me to, after I told him all the trouble I have gone though there was a pause and then the person said "I am So very Sorry Sir" and then he said you have been though more trouble then most people I know. and said here is what I am going to do for you. After about thirty minutes of talking and most of it was about video gaming a order was placed for a M17x R3 Core I7 2630QM @ 2.0 - 2.8 Turbo a Nvidia 580M a Samsung SSD and 8 gigs of dual Channel Ram along with the WLED 1920X1080 screen. The Manager told me he would upgrade me to a higher CPU but by regulations if they give you a max setting on one thing such as the 580m they can not upgrade anything else. (which I was fine with). After all the talking he told me never to call the 1866 number ever again just to email him and it would get taken care of. Some people might view it has more of a downgrade R2 Vs R3 result but hey the way i see it i have one of the best mobile video cards and a SSD for free thats a good 500 - 800 dollar savings Im good with that. This is my story of how even though some dell reps can be stubborn or just hard headed know your rights as a costumer and always read the warranty.
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