Search the Community
Showing results for tags 'dell incompetence'.
Found 1 result
Brian posted a topic in DellSo I received an e-mail from Dell for acknowledgment of parts shipped out for an XPS 1640 system in the amount of $498. Naturally I was distressed to see this, especially since it said the charge was billed to an Amex which I happen to have. To solve this little issue, I called Dell customer care and was on the phone with them for over an hour while having been transferred in the following order: customer care-->customer care-->dell tech support-->dell xps support-->dell customer care Essentially I completed a nice circle of Dell's service support to no avail. The reps kept asking me what my credit card number is (like I'll give them that) and at one point the xps support guy asked for my M17x-R2 service tag which I provided. He then wanted to associate this order issue with my Alienware service tag which I of course graciously declined. Finally I was transferred to another Dell customer care representative who assured me that I would not be charged since it was billed to someone else's Amex (why doesn't that make me feel assured?) and it likely was a human error since the person that placed the order shared the same surname as me. Then he asked me if I had received the parts AFTER I explained to him that they were shipped to an address I no longer resided at and had not for a year. At the end of the conversation, I was provided a reference number and told that they would wait on the original customer to call them back and then take care of the issue. So essentially, its still an unresolved problem because the genius's at Dell do not have the service tag of the phantom XPS 16 system they sent parts out for.