Jump to content
Apologies for the spam Read more... ×
EwinRacing Flash Series Gaming Chairs

Search the Community

Showing results for tags 'dell incompetence'.



More search options

  • Search By Tags

    Type tags separated by commas.
  • Search By Author

Content Type


Forums

  • Forum Introduction & Feedback
    • Site Announcements, Rules & New Member Intros
    • TechInferno Forum Feedback
  • Tech News & Reviews
    • News & Reviews
  • Notebooks & e-GPU Discussions
    • DIY e-GPU Projects
    • General Notebook Discussions
    • Notebook OEM Subforums
    • What Notebook Best Fits My Needs?
    • Legacy Articles
  • Desktop & General Hardware
    • General Desktops Discussion
    • Desktop Hardware
    • Overclocking, Cooling & Build Logs
  • Software, Networking & PC Gaming
    • PC Gaming
    • Video Driver Releases & Discussion
    • Networking
    • General Software Discussion
  • Everything Else
    • Off Topic

Categories

  • SVL7 & Klem VBIOS Mods
    • AMD
    • Alienware M11x R3
    • Alienware M14x R2
    • Alienware M17x R4
    • Alienware M18x R1
    • Alienware M18x R2
    • Kepler VBIOS
    • Lenovo Y400-Y500
    • Lenovo Y410p-Y510p
    • Lenovo Y580-Y480
    • Legacy BIOS/VBIOS
    • Maxwell VBIOS
    • Sony Vaio SVS13 / SVS15 series
  • BAKED BIOS Mods
    • Clevo
  • Utilities

Product Groups

  • Tech|Inferno Elite Membership
  • Hardware

Categories

  • Frontpage News
    • General News
    • Reviews
    • Hardware News
    • Software News
    • PC Gaming News
    • Science & Technology News
  • Promoted Posts
    • Guides
    • Hardware
    • Software

Categories

  • Hardware
    • Notebooks and Components
    • Desktop and Components
    • Phones
    • Accessories
  • Software
    • PC Games
    • All Other Software

Find results in...

Find results that contain...


Date Created

  • Start

    End


Last Updated

  • Start

    End


Filter by number of...

Joined

  • Start

    End


Group


Steam


AIM


MSN


Website URL


Yahoo


Jabber


Skype


Location


Interests


Occupation

Found 1 result

  1. So I received an e-mail from Dell for acknowledgment of parts shipped out for an XPS 1640 system in the amount of $498. Naturally I was distressed to see this, especially since it said the charge was billed to an Amex which I happen to have. To solve this little issue, I called Dell customer care and was on the phone with them for over an hour while having been transferred in the following order: customer care-->customer care-->dell tech support-->dell xps support-->dell customer care Essentially I completed a nice circle of Dell's service support to no avail. The reps kept asking me what my credit card number is (like I'll give them that) and at one point the xps support guy asked for my M17x-R2 service tag which I provided. He then wanted to associate this order issue with my Alienware service tag which I of course graciously declined. Finally I was transferred to another Dell customer care representative who assured me that I would not be charged since it was billed to someone else's Amex (why doesn't that make me feel assured?) and it likely was a human error since the person that placed the order shared the same surname as me. Then he asked me if I had received the parts AFTER I explained to him that they were shipped to an address I no longer resided at and had not for a year. At the end of the conversation, I was provided a reference number and told that they would wait on the original customer to call them back and then take care of the issue. So essentially, its still an unresolved problem because the genius's at Dell do not have the service tag of the phantom XPS 16 system they sent parts out for.
×

Important Information

By using this site, you agree to our Terms of Use. We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.