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So as many of you know, I returned my Alienware M18x a few months back since I needed a smaller computer for day to day use. I ended up purchasing an XPS 15z from Dell which worked great for the first month right up to the point where a ball of dead pixels started. I contacted Dell who then asked me for photos of said dead pixels and after providing them, they dispatched a tech with a new display. The trouble began when the tech showed up and had no idea what he was doing so he damaged the trim on the palm rest and warped the new display so it wouldn't sit flush with the system. On top of that, my USB ports started acting up and would only work half the time. I called Dell to let them know what happened and asked that they send a different tech out this time. I had to wait over a week since the LCD was not available and eventually the tech arrived with a new mainboard, palm rest and display (basically a new computer). This guy was pretty good at what he does and once he got done disassembling the system, he saw that he couldn't remove the keyboard because it had MELTED into the metal hinge due to excessive heat produced by the system. He didn't want to try to pry it out since it would break the keyboard and he didn't have a spare. He called up Dell to let them know the system was not serviceable and advised they build me a brand new one. That's when the trouble started--Dell refuses to build a new one from the factory and insists I take one of their refurbs which will inevitably have the same issues as this system. I asked they give me a Studio XPS 17 instead and they claimed their internal inventory has none even though their public outlet has dozens of systems for sale. Apparently their public outlet and their internal system are completely different and they can't pull inventory from the outlet. It's been 3-4 days now since I last spoke to Dell and I was supposed to either get my money back or an XPS 17 system, so far nothing. With customer service like this, it doesn't surprise me that people refuse to purchase Dell systems after their first bad experience. I know how to navigate around their horrible service since I'm used to it after being an Alienware customer but with my busy schedule, even my patience has worn thin and I'm thinking of jumping to another manufacturer if I get a refund. The problem is that most other manufacturers are just as bad as Dell with their crappy outsourced CSRs, so what do we do?? No wonder Apple overprices their systems, at least you get a reliable well-built system and can stroll down to the closest Apple store for servicing. Looks like my next purchase may just be an Apple.