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Showing results for tags 'customer service'.
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Spending a large amount of money on a high end system is a big decision. Choosing the right retailer to partner with to make the purchase is crucial especially if you're shopping internationally. There's a lot of trust involved. I can honestly say I trust HIDevolution wholeheartedly. This review is for my second purchase from them and it's been 6 years apart yet their customer service is still second to none. When everything goes smoothly it's easy to view a retailer in good light. It's only when things go wrong that the real calibre of a company is revealed and HIDevolution is a shining beacon in this sea of incompetent, unfeeling imposters that promote "good customer service". They treat your order as if it were their own personal purchase. Ted and his team fought Dell's robotic representatives for 3 months after receiving a DOA refurbished Alienware 17 R4. They kept me updated almost on a daily basis throughout this ordeal and managed to push for a brand new system replacement as well as a warranty extension. Would I make a purchase from Dell again after experiencing Dell's nonsensical and incompetent customer service? Yes I would, but only if it is through HIDevolution. It's comforting to know that as an HIDevolution customer you could be anywhere in the world and have someone in the US that cares about excellent customer service in your corner. Ted, I know I've said this numerous times before but THANK YOU. Thank you for providing international PC enthusiasts with HIDevolution's exceptional services. Your work ethic and communication is a benchmark that every company out there should aspire to.
I bought a bluetooth mouse on sale about a year ago. It died a little over a month... so I called support and told them my situation. They sent me postage through my email and sent it back. I waited about 2 months and wanted to find out if I'm getting a replacement or not so I chatted with the CS rep. He was nice and said he'll find the status and let me know through email. Well I don't like to pressure anyone or push anyone so I waited like a month for another status update. I chatted with a lady and she found out that nothing was really done besides a ticket was open and she said she'll send a status update to me through email. So.... waited another 2 weeks this time... got another lady on chat and well... she wasn't helpful. Another month past (got caught up on some stuff) and started to get irritated. So I got another guy on chat and explained the situations, show him some of my past chats (I save most my chats) and he said can't give me a replacement but reimburse me.... So got busy with life and never seen anything reimbursed or anything. Those CS reps just keep making you go in circles over and over until eventually you give up. Lesson, most are nice but you'll get no results. Anyone else have better results?