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Showing results for tags 'alienware refirbished'.
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Not to long ago got a new 17 r3. I have had a few problems with computer although im pretty satisfied with how it has performed for me. So long story short they approved me for a replacement unit. In doing so they advised me there would be a 60/40 chance (60% being refurbished) that i would get a refurbished unit due to how long i've had the computer. Im rather particular with my stuff, no scratches, marks, or dings and told them i was rather uneasy about accepting a unit someone else may have possible scratched up as dell doesn't cover cosmetic blemishes. Told them if perhaps the replacement unit had a gpu upgrade i would be more inclined to accept a refurbished unit. So after waiting a few days for them to send their replacement configuration suggestions i get an email that list off a replacement unit with pretty much everything upgraded, cpu, gpu, screen. Asking if i agree to the specs of the replacement unit. No statement or info on it about it being a refurbished or new unit. I agree to the setup and get a follow up email saying they will inform me of any further information/ tracking numbers etc. on the system. I then get an additional order confirmation email from dell with dell purchase ID. This email list off every part of the computer like an order but with $0 as the price of everything. Base, screen, gpu, cpu, keyboard, battery, wi-fi, etc. So my question is: Does this mean that they are ordering all new parts to make a new laptop with the stated specs in the email. Or do they list off everypart just like this for a refurbished unit they are going to send me as well? So am i getting a refurbished or new build as a replacement?