Schaf

Hello usmc362, thanks for your advice, but I believe since I'm living in austria, that this call will give me even more troubles caused by the immense costs of the call. (Like the one number Dell gave me in promise, that this would be a cost free hotline ... cost free my ass, 20€ additional to my cellphone bill) Thanks anyway !

Hello, thats the big problem - that actually was the last day. Thats the reason why I asked her several times, to make sure that she will give me a call on the next day. And thats the reason why I was freaking so out, because she didn't called me once, not even a single email. I kept calling, calling and calling @ 7 PM, because I was afraid that she wouldn't call anymore, so I thought that I would do her job and call. Guess what, her voice-mail was only answering... so I kept calling.. @ 7:20 PM it was finally ringing, no voice-mail ... I tried it for 20 more minutes.. nothing.. After that I tried to call the customer support, cause I was so mad, frustrated and was in panic cause this was the last day for getting a refund and she promised me to clear everything up and giving me a cal. Guess what, the automated answering service came up and telling me that I'm calling out of their supporting times from 9am til 7pm. I left her a message at the voicemail.. telling her that I'm super mad and very disappointed in dell, their products and service - also that I will write a mail to the executive board of my country. (In real I dont even know how I should write that mail and which address)

Terrible, horrible.. incompetent - only some words that describes dell, their products and even more their Service. I've talked yesterday with my sales assisstant from dell from whom I ordered the Laptop, she made the promise to give me a call today, no matter what to clear everything up. Guess what, this is the 3rd time she didn't call me - not that she also is lying on the phone always, but also breaking promises like giving me an important call on the next day. Just horrible, how can this fit to a company like Dell - why do I have only problems? This is the 3rd time an employee from dell is just ignoring me and my concerns. I'm so mad, I'm angry, I'm frustrated .. and today was the last day for getting a refund, she promised me to give me call to clear everything up. I really don't know what to do, this all is just like a terrifying nightmare. The Laptop was a Christmas present for my girlfriend, not that they didn't deliver before christmas like promised, they also scheduled the delivery 4 times and didn't inform me about anything, I had always to call after some days for an update. I even had to use the so promised free hotline that gave me in the end the costs of 20€ I had 2 technicians here, 2 broken displays, 1 broken DVD drive and.. and.. and.. one of the technicians didn't even know how to dissemble the laptop or how to assemble it again. This all can't be true, I've spend so much money, I thought it would be save by buying from Dell...

Hello, unfortunately I come from Austria - and I just saw that in the TOS its mentioned its only "7 days". Usually due a law, its 14 days - but for some reason that are unknown to me, its 7 days. Its just so annoying and frustrating .. I've spend so much money on this, they didnt even delivered it before christmas like they promised, and delayed the delivery 3 times. If I hadn't contacted them, I wouldn't even have know that. I'll try to talk dell, even when I don't know what to say - I kinda feel like unwanted whenever I call the woman from dell. Thanks for your help guys.

Hello, its just a mess - the technician visited me today (didn't even gave me call to get myself prepared) and then it all started. Not that it seemed like that the guy is overall incompetent, it also looked like that he doesn't know at all what hes doing. It took two and a half hour for him, to change the display and the DVD drive. (Something I could do in about 30-40 minutes)d Alone to disassemble the keyboard took him about 30 minutes, he totally forgot every possible screw and bent the keyboard-fframe so hard that I thought it would break every second. All in all, I'm pretty sure he didn't really know what to do, also he managed to get my alienware pretty dirty that had to spend like 20 minutes to clean everything. (I'm talking about real dirt sports) In the end the assembled somehow the keyboard wrong and the media controls so that they didn't work. Result: I've got the alienware m18x2 now for 6 days, in those 6 days I had - 2 technicians - 3 days to reserve (yeah, because dell managed it to cancel the technician somehow) - 3 different displays --- 2 of them where corrupt - 2 DVD drives -- The first one was incredible loud, the 2nd one still is - but way less noisy. - A nice mobile phone bill (They told me its the free hotline, that was a wrong information.. hello 20€ additionally to my monthly costs) I'm really frustrated and angry, friends of mine also bought a new laptop - they spend 800-1000€ and everything is just fine. I bought myself a premium Laptop (I thought of that before) and have only problems with the product itself and the horrible incompetent Dell Support P.S I've also asked for a keyboard replacement cause the illumination is not working correctly, they refused and told me everything is fine.

Hello, the technician was here and just left 5 mins ago - he changed the display as the old one hat some dead pixels. unfortunately the new display has also failures, some white spots. I mentioned the keyboard illumuniaton and he called dell, they said "its usual that some spots on the keyboard are darker" .. pretty annoying if you're asking me. Seems like dell is thinking I have plenty of free time and can spend that time waiting at home for some technician do fix ..

Hello folks, I noticed that when I do have CDs in my optical drive, that the sound that comes from is is very noisy and almost sounds like its "jittering" or streaks something. (At 11-12x speed and more) This is my first "slot-in optical drive" so I have no idea what's normal and what not. I could upload also a video if that would help. ~greetings

Hey, yes - I tried to change colors, test different zones and so on. It seems like this problem only accours at the TactX keys and the 4th keyboard zone. When I dimm the lightning zones (1-9) through the AlienFX, I do get almost the same intensity of light as the TactX Keys and the 4th keyboard zone.

Hello folks, I just received my Alienware m18x2 and noticed that the left side of the keyboard illumunation is kinda "weak" or not working properly compared to the rest of the lightning zones. Is this a common issue with which I have to live, or is this simple a manufactory failure? http://dl.dropbox.com/u/39145345/AW_Tastatur.jpg

So its actually available yet @dell. Are there any advantages for windows 7 users? For me it feels like there are only changes for windows 8 users always

Hello, woah - really cool stuff, can't believe that the community is again faster than dell self. Thanks ! ~greetings