Definitely not saying people shouldn't go to VillageTronic for help; they are a business. It just seems a bit harsh to say that if they aren't able to figure out your problem, get a refund even though there is this amazing guide for the exact same people that experience at times the exact same problems. Even with how far external graphics have come, there are still many problems, and the only way these issues will fix themselves is trying. I own a vidock and received help from both ends, so I don't see why this would be an issue with others.