Hello, I'm new here - and instantly saw that category so I thought I should post something here as I had several acer laptops too. Acer is simple said a company, that produces low-quality laptops and offers on the same side, low quality support. Thats why I would never buy again anything from this company. The support is just lame, even if you have an exact description of your problem, a detailed document from a prof. technician about certain problems. They will just try to deny everything. I bought my first Acer laptop for approximately 2000€ - 5 days after the warranty ran out, the laptops iGPU said goodbye. I googled a little bit and found out, that this geforce generation consisted of low quality parts, resulting in defect graphic chips. While even Nvidia had an official statement regarding this, and offered compensation to the suppliers, acer still denied everything. Never again.