TheGame

still having an issue

Thanks and here is a slightly better picture if it helps any!

haha yep it seems no one can answer why windows 7 is doing this ive asked around on 5 different fourms and they are like ummm......uh.... OH....no!

Hello i just received my alienware m17x r3 today it has a i7 2630QM and a nvidia 460m. I only have two issues with the laptop the 2630QM says it can turbo boost up to 2.9 GHz but when i ran a stress test it never got above 2.6 via cpuz?second issue is that when ever i full screen anything on my desktop (besides games) on the very top of the screen it seems like it is not showing the top of the program im running like its cut off and all you can see it the wallpaper? you can see it in the pic i addedany ideas any will do?

*geek orgasm* sorry i looked at this much longer then any self respecting person should

actually no they did not! see one thing that people never seem to understand is that most Huge corporations have even bigger security flaws but usually with enough IT personal they find things faster but never the less they dident and they thought they could fire and rehire to make there consumers think they are doing something about it i mean come on the PSU sign up forum is still down

They would have to be I worked with Sony as a tester for many years and i can say one thing for sure Sony dose not just up and fire a handful of security specialists!

Oh I agree and since I did my research before I called to get a exchange for my R2 I found out that Alienware still has one independent location (still owned by dell just run by alienware) in Costa Rica and that is were the quality is at the manager asked me if i would not mind waiting one extra week for quality control *because of all my past issues* and i told him i would wait a month as long as this is the last one i need to send back!

Yea I can understand that completely it all comes down to the facts these days companies can do or say things to make there product more marketable but what makes me angry is dell bought alienware which i believe was a good thing, but when a company does not test there product that we all pay so much for its a little disappointing! I think the AMD hassle i went though is probably a very rare one, but never the less it is something i will have to get over because Nvidia is slowing losing its advantage in the mobile field not just in performance but in price as well and i am a die hard Nvidia fan so!

From what I am hearing most people would take the 6990m umm maybe I should rethink my opinion about AMD?

Yea i meant the 580m sorry about that!

Haha yea my bad spelling error but the issues i had were they were getting way to hot and cause my R2 to shut off i think it was the thermal paste but never the less when you deal with one issue for 3 weeks before dell will admit its there fault you have to blame someone right?

Oh i know the look on your face when you saw the title your thinking not another whos better! I was thinking about changing the question! Say its a perfect world and both of the video cards were free which would you choice and why? Me personally I would pick Nvidia because I have had very bad experiences with AMD/ATI what about you? Edit: I am referring to the 580m sorry for any confusion!

Yea I would recommend anyone to have a specific manager to follow your case (well if you like the manager that is)

one thing i have learned is talking to managers to get things done alot faster and i think if you keep calling different managers different results!

Yea we all pay a great deal for these laptops one repair is to many! and on another note one thing that i always try to do when dell screws up always try to get something because of it

First I would like to say ive been roaming this forum for a short time now and it is a wonderful place a great deal better then other forums that shall not be named *cough* NBR *cough*. Never the less I thought I would post this to tell people about Alienware's Warranty. My story begins with a m17x R1 I received it for a gift and like any self respecting gamer I was excited to say the least. The specs on the laptop were a core 2 duo t9600 @ 2.8. 5400 RPM hard drive a Nvidia 260m and a 1920X1200 LCD Screen 4gigs of RAM. Well to save me from typing a whole five pages of info it was giving me problems from the day I received it. Locking up during game play just not a good experience for my first alienware. Luckily I bought a Warranty the day I received it and called Alienware and they sent out a tech to replace the mobo and Video Card and problems still arose. So after reading and rereading my Warranty I found a clause that states that if a tech has been sent to your house more then twice and your PC has been sent to a depot to be fixed and still has issues you are to be issues a replacement (This is not how it was written just in non lawyer speak lol ). As I told alienware this they soon agreed and sent me a replacement A M17x R2 with the specs of a Core I7 920XM @ 2.0 - 3.2 Turbo a 7200 HDD a AMD 5870 HD and a 1920X1200 RGB screen Nebula Red. I thought wow alienware isent so bad they gave me a huge upgrade well three months past with no issues at all and then a BIOS update came along and as I started to flash mid flash my computer powers off. Anyone in tech knows it is not a good thing I tried to turn it back on and not to my surprise the BIOS chip wasn't working properly. Called Dell they sent a Tech with a replacement for everything Mobo, video card, HDD, RAM you name it. After it would not boot up (bad mobo) The tech told me a little secret since Dell and alienware a now one and the same alienware call centers are no more unless you can get the one in Costa Rica. This is the only call center thet "Alienware" has that is purely for Alienware laptops not XPS or any other computer. The tech told me how they will go to the ends of the earth to please you. I did not want to go through another month of not having a laptop like I did with my R1 so I called the number and spoke to the gentlemen the tech told me to, after I told him all the trouble I have gone though there was a pause and then the person said "I am So very Sorry Sir" and then he said you have been though more trouble then most people I know. and said here is what I am going to do for you. After about thirty minutes of talking and most of it was about video gaming a order was placed for a M17x R3 Core I7 2630QM @ 2.0 - 2.8 Turbo a Nvidia 580M a Samsung SSD and 8 gigs of dual Channel Ram along with the WLED 1920X1080 screen. The Manager told me he would upgrade me to a higher CPU but by regulations if they give you a max setting on one thing such as the 580m they can not upgrade anything else. (which I was fine with). After all the talking he told me never to call the 1866 number ever again just to email him and it would get taken care of. Some people might view it has more of a downgrade R2 Vs R3 result but hey the way i see it i have one of the best mobile video cards and a SSD for free thats a good 500 - 800 dollar savings Im good with that. This is my story of how even though some dell reps can be stubborn or just hard headed know your rights as a costumer and always read the warranty.