ht_addict Posted October 13, 2012 Share Posted October 13, 2012 I just picked up a M18x R2. I went to install my SSD's. When I lifted up the the little beige clamp that holds the HD cable into the connector I noticed that one of the legs was broken. Anyone know where to get another one? Quote Link to comment Share on other sites More sharing options...
Jahnsinn Posted October 13, 2012 Share Posted October 13, 2012 I just picked up a M18x R2. I went to install my SSD's. When I lifted up the the little beige clamp that holds the HD cable into the connector I noticed that one of the legs was broken. Anyone know where to get another one?Well, I'd just ask the Alienware customer support service. Quickest way to get one. Quote Link to comment Share on other sites More sharing options...
Guest Alienware-L_Porras Posted October 15, 2012 Share Posted October 15, 2012 Unfortunately it won't be covered under regular warranty (only Accidental damage) and if you mean the connector on the motherboard, the only thing we can do would be to swap the whole motherboard, we do not sell them separately. If you have a way to get just that or to do a workaround I think it would be better, easier and time-saver. Quote Link to comment Share on other sites More sharing options...
Founder Brian Posted October 15, 2012 Founder Share Posted October 15, 2012 Unfortunately it won't be covered under regular warranty (only Accidental damage) and if you mean the connector on the motherboard, the only thing we can do would be to swap the whole motherboard, we do not sell them separately. If you have a way to get just that or to do a workaround I think it would be better, easier and time-saver.I think the OP said he noticed the leg was already broken vs having broken it himself. Btw can you let engineering know that these clamps were a horrible design decision? They are far too fragile.Sent from my GT-N7000 Quote Link to comment Share on other sites More sharing options...
mw86 Posted October 16, 2012 Share Posted October 16, 2012 I think the OP said he noticed the leg was already broken vs having broken it himself. Btw can you let engineering know that these clamps were a horrible design decision? They are far too fragile.Sent from my GT-N7000I had similar experience in past on previous system. They can break all the way or sometimes just enough that it pops off but if pushed in place still locks and holds the cable. Being so lucky is probably not the norm. Paranoid Galaxy S3 on Tapatalk 2 Quote Link to comment Share on other sites More sharing options...
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