Jump to content
EwinRacing Flash Series Gaming Chairs

Recommended Posts

Dell just published a new BIOS version for the R4, A05

Download link (direct)

No change log on the Dell site, no idea what's up with Dell, pretty annoying if you ask me, releasing something like this with no change log. Maybe [MENTION=4186]Alienware-Frank_L[/MENTION] can provide some more information? :)

EDIT: Seems this BIOS brings 680m overclocking & boosting... pretty cool!

Share this post


Link to post
Share on other sites
Guest Alienware-Frank_L

Yeah, actually I haven't posted yet cause we don't have the CL ready. Boost and OC are some of the features. I'll come back with the "Official" link and CL, we just want to be sure. :)

Share this post


Link to post
Share on other sites
Guest Alienware-Frank_L

Meant to reply to PM, sorry :P

Share this post


Link to post
Share on other sites

I wish... The BIOS setup utility is different than the one in the last AW generation, the "old" unlocking method doesn't seem to work anymore. I'm not sure whether I could figure out a new way, and even if, it'd take quite some time. At the moment I don't have time to disassemble bios files and play detective... Also I don't have a system to test it myself, that's a big issue. I don't want to accidentally brick the system of anyone while experimenting. :dispirited:

  • Thumbs Up 3

Share this post


Link to post
Share on other sites

Hello,

I read in the NotebookReview forum that two computers were brick when upgrading the bios a05.

Is safe or not to upgrade?

Share this post


Link to post
Share on other sites

Yes it is. You must be really unlucky to get a brick... and even then, your covered by the warranty.

Share this post


Link to post
Share on other sites
Yes it is. You must be really unlucky to get a brick... and even then, your covered by the warranty.

I thought that updating the BIOS is under warranty but DELL support does not think the same. A user of NotebookReview, Long2905 has problems (updating bios A05 = R4 brick). He called the support and said " According to them, updating BIOS without a tech's guidance is considered user's neglect therefore isn't covered by warranty". Finally fixed the problem calling repeatedly to support ......but at the beginning they did not want to support.

Share this post


Link to post
Share on other sites

I already had to deal with the Dell guys at the phone... and only one time I talked to someone who actually knew what he was talking about. It can be annoying as hell... really. The BIOS is user upgradable, there's a reason for BIOS updates and there's also a reason why they put them on the Dell site.

A phone rep who says you need a tech's guidance for a BIOS update is a moron, especially since all gets flashed from within Windows, even with a GUI. Also... what's the difference if you have a tech guiding you and you still get a brick? I mean there's nothing a tech could do to avoid this...

Share this post


Link to post
Share on other sites
I already had to deal with the Dell guys at the phone... and only one time I talked to someone who actually knew what he was talking about. It can be annoying as hell... really. The BIOS is user upgradable, there's a reason for BIOS updates and there's also a reason why they put them on the Dell site.

A phone rep who says you need a tech's guidance for a BIOS update is a moron, especially since all gets flashed from within Windows, even with a GUI. Also... what's the difference if you have a tech guiding you and you still get a brick? I mean there's nothing a tech could do to avoid this...

I totally agree.

Share this post


Link to post
Share on other sites

That's been one of my chief complaints about Dell support for a long time. It may be better than other companies like Asus but shit support is still shit support.

Share this post


Link to post
Share on other sites

So far it seems like the AW social media people are a whole separate group from the regular alienware phone tech support. The Social media people are based in Florida I think as well.

Share this post


Link to post
Share on other sites

Now i'm just waiting for the box to ship the laptop to their depot station in houston texas or something.

Share this post


Link to post
Share on other sites
Now i'm just waiting for the box to ship the laptop to their depot station in houston texas or something.

A question?

You warranty is "Next business day"?

A technician can go to your house to make the repair, do not understand why sending the deposit.

Share this post


Link to post
Share on other sites
A question?

You warranty is "Next business day"?

A technician can go to your house to make the repair, do not understand why sending the deposit.

Because Alienware makes the customer think it's a necessary step but if the customer fights them on it, they will win. It's just most don't even bother arguing and instead send it to a depot where it is usually scratched up and damaged by some underpaid technician.

Share this post


Link to post
Share on other sites

Thanks for the clarification.

In my country, Spain, the technician usually comes home.

In the second year standard of the warranty, send the deposit. If you buy the advanced warranty (NBD) usually comes home the technician.

Share this post


Link to post
Share on other sites
Thanks for the clarification.

In my country, Spain, the technician usually comes home.

In the second year standard of the warranty, send the deposit. If you buy the advanced warranty (NBD) usually comes home the technician.

It's the same in the USA but sometimes the Alienware reps. on the phone convince people to do the opposite by sending it to the depot.

Share this post


Link to post
Share on other sites

Great now I understand.

the Reps on the phone can sometimes use the excuse of "deposit", but not a required.

Share this post


Link to post
Share on other sites

I do have Next Business Day actually. I wasn't aware I could do that. Bu then I also told them I have no idea why my PC did not power on so I thought they need to do some diagnostics on it or something. I guess they can come to my house and do that? Also my schedule is very tight so it's not easy to stay at home and wait for a tech to come. Guess I will try to call them again later today.

Share this post


Link to post
Share on other sites

Good luck!! I'm still waiting on a reply from them (guess they still need to verify my warranty). Been over a week since I originally fried the machine. :(

  • Thumbs Up 1

Share this post


Link to post
Share on other sites

So a little update on my situation. Since the call on Saturday, I waited for the box and it came today. But reading around a bit it seems sending to depot is not a good idea. So I made another call to get a technician instead. The rep kept telling me it is a bad idea to send in a technician in case like this since they have to replace very delicate parts (cables, mainboards,CPU, and GPU) and home environment is not ideal. But I insist on that since I paid for the service and I need my laptop by the end of the week, so he gave in. He told me he would cancel my current depot order and would call me back tomorrow to set up a technician. So that's that, hopefully I can get everything sorted out by the end of the week. Still, any advice is always welcome guys.

  • Thumbs Up 2

Share this post


Link to post
Share on other sites

Best of luck to you Tony and Dragon, errr Long :)

It's too coincidental that a BIOS flash would brick your notebook as you were one of my first testers in the MSI and we did a lot of flashing back then and nothing serious ever happened.

Sent from my Sensation

  • Thumbs Up 2

Share this post


Link to post
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.


  • Similar Content

    • By Klem
      In this thread you can post your requests for Lenovo ThinkPad L440.
      If someone wants upgrade Wi-Fi card and remove whitelist, or unlock hidden additional menus and settings in bios setup menu, then you can post your request in this thread.
      Important!
      For creating bios backup and to flash bios mod, you must use any SPI programmer  (like CH341A programmer) and a SOIC8/SOP8 test clip!
       
      Just dump your Bios using any SPI programmer  (like CH341A programmer) and a SOIC8/SOP8 test clip, then post it in this thread or upload it to any fileserver and send me the link.
       
       

      CH341A programmer:
      https://www.ebay.com/sch/i.html?_from=R40&_trksid=p2322090.m570.l1313&_nkw=USB+Programmer+Ch341&_sacat=0
       
      https://www.amazon.com/s?k=ch341a&ref=nb_sb_noss_2
       
      SOIC8/SOP8 test clip:
      https://www.ebay.com/itm/Soic8-Sop8-Flash-Chip-Ic-Test-Clips-Socket-Adpter-Bios-24-25-93-Programmer/201414947737?hash=item2ee5443399:g:up8AAOSw1Fda8qkt
       
      https://www.amazon.ca/programming-EEPROM-Programmer-EZP2010-RT809H/dp/B075CGH1X1/ref=sr_1_18?dchild=1&keywords=SOIC8+clip&qid=1631766855&s=electronics&sr=1-18
       
       
      How to use it:
       
      Also, you can search on YouTube a lot of guide for CH341a.
       
    • By Klem
      In this thread you can post your requests for Lenovo ThinkPad X250, X260.
      If someone wants upgrade Wi-Fi card and remove whitelist, or unlock hidden additional menus and settings in bios setup menu, then you can post your request in this thread.
      Important!
      For creating your personal bios dump and to flash your bios mod, you must use any SPI programmer  (like CH341A programmer) and a SOIC8/SOP8 test clip!
       
      Just dump your Bios using any SPI programmer  (like CH341A programmer) and a SOIC8/SOP8 test clip, then post it in this thread or upload it to any fileserver and send me the link.
       
       

      CH341A programmer:
      https://www.ebay.com/sch/i.html?_from=R40&_trksid=p2322090.m570.l1313&_nkw=USB+Programmer+Ch341&_sacat=0
       
      https://www.amazon.com/s?k=ch341a&ref=nb_sb_noss_2
       
      SOIC8/SOP8 test clip:
      https://www.ebay.com/itm/Soic8-Sop8-Flash-Chip-Ic-Test-Clips-Socket-Adpter-Bios-24-25-93-Programmer/201414947737?hash=item2ee5443399:g:up8AAOSw1Fda8qkt
       
      https://www.amazon.ca/programming-EEPROM-Programmer-EZP2010-RT809H/dp/B075CGH1X1/ref=sr_1_18?dchild=1&keywords=SOIC8+clip&qid=1631766855&s=electronics&sr=1-18
       
       
      How to use it:
       
      Also, you can search on YouTube a lot of guide for CH341a.
       
      Note: 
      Each bios mod prepare personally and based on your personal bios dump which contain your personal data like Serial numbers, UUID, Service TAG, MAC addresses, Windows keys, NVRAM settings, etc.
      For creating your personal bios dump and to flash bios mod, you need use any SPI programmer  (like CH341A programmer) and a SOIC8/SOP8 test clip!
      Just dump your Bios (from your laptop) using any SPI programmer  (like CH341A programmer) and a SOIC8/SOP8 test clip, then post it in this thread or upload it to any fileserver and send me the link.
    • By Klem
      In this thread you can post your requests for Lenovo ThinkPad T450s.
      If someone wants upgrade Wi-Fi card and remove whitelist, or unlock hidden additional menus and settings in bios setup menu, or already upgraded Display and after that can't adjust screen brightness, then you can post your request in this thread.
      Important!
      For creating bios backup and to flash bios mod, you must use any SPI programmer  (like CH341A programmer) and a SOIC8/SOP8 test clip!
       
      Just dump your Bios using any SPI programmer  (like CH341A programmer) and a SOIC8/SOP8 test clip, then post it in this thread or upload it to any fileserver and send me the link.
       
       

      CH341A programmer:
      https://www.ebay.com/sch/i.html?_from=R40&_trksid=p2322090.m570.l1313&_nkw=USB+Programmer+Ch341&_sacat=0
       
      https://www.amazon.com/s?k=ch341a&ref=nb_sb_noss_2
       
      SOIC8/SOP8 test clip:
      https://www.ebay.com/itm/Soic8-Sop8-Flash-Chip-Ic-Test-Clips-Socket-Adpter-Bios-24-25-93-Programmer/201414947737?hash=item2ee5443399:g:up8AAOSw1Fda8qkt
       
      https://www.amazon.ca/programming-EEPROM-Programmer-EZP2010-RT809H/dp/B075CGH1X1/ref=sr_1_18?dchild=1&keywords=SOIC8+clip&qid=1631766855&s=electronics&sr=1-18
       
       
      How to use it:
       
      Also, you can search on YouTube a lot of guide for CH341a.
       
    • By Klem
      In this thread you can post your requests for Lenovo ThinkPad X240.
      If someone wants upgrade Wi-Fi card and remove whitelist, or unlock hidden advanced menus and settings in bios setup menu, or upgrade to new display (and don't lost a brightness control), then you can post your request in this thread.
      Important!
      For creating your personal bios dump and to flash your bios mod, you must use any SPI programmer  (like CH341A programmer) and a SOIC8/SOP8 test clip!
       
      Just dump your Bios using any SPI programmer  (like CH341A programmer) and a SOIC8/SOP8 test clip, then post it in this thread or upload it to any fileserver and send me the link.
       
       

      CH341A programmer:
      https://www.ebay.com/sch/i.html?_from=R40&_trksid=p2322090.m570.l1313&_nkw=USB+Programmer+Ch341&_sacat=0
       
      https://www.amazon.com/s?k=ch341a&ref=nb_sb_noss_2
       
      SOIC8/SOP8 test clip:
      https://www.ebay.com/itm/Soic8-Sop8-Flash-Chip-Ic-Test-Clips-Socket-Adpter-Bios-24-25-93-Programmer/201414947737?hash=item2ee5443399:g:up8AAOSw1Fda8qkt
       
      https://www.amazon.ca/programming-EEPROM-Programmer-EZP2010-RT809H/dp/B075CGH1X1/ref=sr_1_18?dchild=1&keywords=SOIC8+clip&qid=1631766855&s=electronics&sr=1-18
       
       
      How to use it:
       
      Also, you can search on YouTube a lot of guide for CH341a.
    • By Klem
      In this thread you can post your requests for Lenovo ThinkPad T440p / T440s / T540p / E440 / E540.
      If someone wants upgrade Wi-Fi card and remove whitelist, or unlock hidden additional menus and settings in bios setup menu, and sign unlocked bios with digital RSA signature (to avoid 5 beeps problem), then you can post your request in this thread.
      Important!
      For creating bios backup and to flash bios mod, you must use any SPI programmer  (like CH341A programmer) and a SOIC8/SOP8 test clip!
       
      Just dump your Bios using any SPI programmer  (like CH341A programmer) and a SOIC8/SOP8 test clip, then post it in this thread or upload it to any fileserver and send me the link.
       
       


       
       
×
×
  • Create New...

Important Information

By using this site, you agree to our Terms of Use. We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.