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Hi everyone,

I hope I'm not going to write off-topic;

I own an Acer Predator 15 (G951) notebook, and it never gave me problems before; I've never used the integrated audio jack port because I usually listen to music and other stuff through Bluetooth headphones, but few weeks ago I noticed that putting a jack connector in the jack port only deactivates the sound from the pc speakers, but the headphones don't appear in the "devices" section, and the sound coming out from the headphones is really faint and distorted (only if the system slider of sound is at the maximum level and the sound should be very noisy, when the level is lower I don't hear anything at all). Also, when I put a jack in the microphone jack port of the pc I hear the classic sounds of the jack which touches the pin connectors inside the port, but it doesn't happen with the headphones port. I tried almost everything: I changed a lot of headphones, both phone headphones with a single jack and pc headsets with two jacks (for the headphones and for the microphone) but every time it's the same. I installed and reinstalled a lot of different versions of the audio drivers, both from Acer and the productor (Realtek), and nothing changes, I also tried with Ubuntu and it's the same. What could be the cause, and can the problem be solved without any technic intervention? Anyway the warranty for my pc is still valid, but the assistance should be the very last resource (I should do a backup of everything and format and so on). And, the last question, I flashed a custom VBIOS some time ago, does this compromise the warranty? Should I really reflash the original VBIOS or it's not so likely they're going to check on this?

 

Thank you all for your attention!

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I would bet in a damaged audio jack, if the laptop as warranty make use of it.

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