Jump to content

Outlook Express 6 is empty


Recommended Posts

A user opens his Outlook Express 6 on Lenovo N22  (all windows updates up to date) this morning and finds that his inbox is empty.  200-odd messages that were there yesterday have disappeared.  I have checked that the View is set to All Messages, and it is.  No rules in existence.  New emails arriving are adding to the inbox.  Other folders (sent, deleted) have the same content as yesterday.
It seems to be the files related to the inbox had a problem, or physically got deleted, and OE6 just self-recovered by giving the user an inbox with nothing in it.
Is there anything I can do, other than scanning hard disk sectors for text, that may retrieve these lost emails?
Thanks.

  • Thumbs Up 1
Link to comment
Share on other sites

Outlook holds all of your date in PST files, if there was a problem (i.e. the computer crashed at some point) Outlook backs up the PST file. 

 

Depending on what operating system your on you need to locate the file and check the date it was last modified, while there also see if a backup was created and the date this file was modified also.

 

You can then create a new account with either of these files to see if you can somehow recover the lost data.\\

 

You might find this link helpful: https://www.howto-outlook.com/howto/backupandrestore.htm

 

Best of luck!!!

  • Thumbs Up 1
Link to comment
Share on other sites

You need to repair Inbox.dbx file with OE-Mail Recovery tool:

http://www.outlookexpressrepair.oemailrecovery.com/

DBX files are located in C:\Documents and Settings\<account name>\Local Settings\Application Data\Identities\<hexadecimal number>\Microsoft\Outlook Express\ folder. It is a hidden folder and files, so you have to unhide hidden folders and files. Open Windows Explorer folder and select Tools > Folders Options > View. Check "Show hidden files and folders". Click OK.

 

Look also Microsoft help

https://social.technet.microsoft.com/Forums/en-US/d5d44676-3d6e-4826-ae65-b006e00c0403/outlook-express-repair?forum=onlineserviceslivemeeting

  • Thumbs Up 1
Link to comment
Share on other sites

  • 1 year later...

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

×
×
  • Create New...

Important Information

By using this site, you agree to our Terms of Use. We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.