Sony’s Kaz Hirai finally apologizes for Sony PSN outage

Posted on May 1 2011 - 6:45pm by Brian K.

Image: VentureBeat

Ten days after the Sony Playstation Network was compromised by hackers with over 10 million credit cards possibly stolen along with millions of users personal information, Sony finally decided it was time to apologize.

Kaz Hirai along with Shinji Hasejima, senior VP and chief information officer, and Shiro Kambe, senior VP of corporate communications at Sony bowed on stage in Japan in front of the media as a form of apology.

Discussing the attack against Sony’s PSN, Kaz Hira commented:

“This criminal act against our network had a significant impact not only on our consumers, but our entire industry.”

“These illegal attacks obviously highlight the widespread problem with cyber-security.  We take the security of our consumers’ information very seriously and are committed to helping our consumers protect their personal data.  In addition, the organization has worked around the clock to bring these services back online, and are doing so only after we had verified increased levels of security across our networks.”

Sony will be relocating it’s data center from San Diego to a more secure location and implementing stricter security measures such as automated software management, increased data encryption and enhanced ability to detect intrusions. They will also be adding a new chief information security officer. The PS3 will also receive a software update that will require users to change their current username and password which will be restricted to the PS3 system that the account was created on or via validated email.

According to Sony’s playstation blog, Sony has already begun restoring some services of the PSN and Qriocity services this week which will include the following:

  • Restoration of Online game-play across the PlayStation®3 (PS3) and PSP® (PlayStation®Portable) systems
    -This includes titles requiring online verification and downloaded games
  • Access to Music Unlimited powered by Qriocity for PS3/PSP for existing subscribers
  • Access to account management and password reset
  • Access to download un-expired Movie Rentals on PS3, PSP and MediaGo
  • PlayStation®Home
  • Friends List
  • Chat Functionality

In addition, Sony will have a “welcome back” appreciation program for it’s users by offering free downloadable playstation content. Also, all existing PSN customers will be given 30 days free access to the PSN Plus services. Lastly, Music Unlimited powered by Qriocity subscribers will get 30 days of free service and will be limited to countries where it is available.


Source: Sony executive Kaz Hirai apologizes for PlayStation Network outage | VentureBeat.

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